Shipping policy
SHIPPING POLICY
Last updated: 13 August 2026
Delivery Time
We currently deliver only within Singapore, unless otherwise stated at checkout or agreed by us in writing.
Orders are usually processed for shipment within 1–3 working days after payment has been successfully confirmed.
Working days refer to Monday to Friday, excluding weekends and Singapore public holidays.
Delivery timelines are estimates only and may be affected by order volume, courier availability, public holidays, peak sales periods, promotional campaigns, inaccurate delivery information, failed delivery attempts or events outside our reasonable control.
Shipping Rates
We offer free standard shipping where the value of products in your order is S$38 or more after discounts have been applied. Delivery charges and other non-product charges are not counted towards the S$38 threshold.
A flat shipping fee of S$5 applies to orders below S$38.
Shipping rates may be updated from time to time and will be shown at checkout before you submit your order.
Order Processing
Orders are processed once payment has been authorised or confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
We may process or ship items in the same order separately where reasonably necessary. Where items in the same order are shipped separately by us, you will not be charged additional standard delivery fees solely because the order is split into multiple shipments.
Delivery Address
Please ensure that your delivery address, contact number and recipient details are accurate before placing your order.
We are unable to guarantee successful delivery if an incorrect, incomplete or outdated address is provided. Additional delivery charges may apply for redelivery requests, returned parcels or address changes after an order has been processed.
Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect or incomplete address, the recipient being unavailable, refusal to accept delivery, or any other reason not caused by us, the courier may arrange a redelivery or return the parcel to us.
Any additional shipping, redelivery or return charges incurred for reasons not caused by us may be the customer’s responsibility.
Delivery Issues
If your parcel is delayed, lost, damaged during delivery, or marked as delivered but not received, please contact us as soon as possible with your order details so that we can assist with checking the delivery status.
We may require reasonable supporting information before we can review or escalate the matter with the courier.
Contact Us
If you have any questions regarding your order or delivery, please contact us using the details set out in the Contact Information section of this website.