Return & Refund Policy

At Ouji Singapore, we strive to ensure that every order reaches you in good condition. Due to the nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect purchase, or personal preference.

Returns & Exchanges

Returns or exchanges will only be accepted under the following circumstances:

• You received the wrong item.
• The product is defective or damaged upon delivery.

To be eligible for a return or exchange:

• You must notify us within 7 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging.
• Please provide your order number together with clear photos or videos showing the issue.

Non-Returnable Items

We do not accept returns or refunds for:

• Change of mind.
• Incorrect product ordered by the customer.
• Products that have been opened, used, or damaged after delivery.
• Minor packaging imperfections that do not affect product quality.
• Products purchased during clearance, promotional, or final sale events, unless they are defective or incorrectly delivered.

Refunds

If your claim is approved, we will, at our discretion:

• Replace the defective or incorrect item; or
• Issue a full refund if a replacement is unavailable.

Approved refunds will be processed using the original payment method within 7–14 business days, depending on your payment provider.

Contact Us

If you believe you have received a defective or incorrect item, please contact our Customer Service team (eshop.sg@ouji.com) with your order details and supporting photos/videos. We will review your request and respond as soon as possible.